Frequently asked questions

Clear answers before you contact the showroom.

Find quick guidance on buying pathways, product enquiries, showroom visits, trade ordering, and quote support.

What does Nepean Hospitality supply?

Nepean Hospitality supplies commercial catering equipment, kitchenware, smallwares, tabletop, packaging, cleaning products, and everyday hospitality consumables for venues and public buyers.

Can I buy products online?

The public online catalogue is being prepared while product data, pricing, stock, and categories are finalised. For now, contact the showroom for availability, pricing, quotes, and product advice.

Do trade buyers order through the website?

Trade buyers can apply for an account or contact the showroom team for ordering support. The website is the public product discovery, quote, showroom, and support pathway.

Can the general public visit the showroom?

Yes. Public buyers can contact or visit the Jamisontown showroom for commercial-grade kitchenware, equipment questions, packaging, and hospitality supplies.

How do I request an equipment quote?

Use the contact form, call the showroom, or email the team with the product type, venue details, timeframe, and any installation or fit-out requirements you already know.

Can you help with urgent stock or replacement items?

For urgent product needs, call the showroom so the team can check availability and talk through pickup or supply options quickly.

Which areas do you support?

Nepean Hospitality is based in Jamisontown and supports venues, public buyers, institutions, and serious home cooks across Western Sydney and the Blue Mountains.

How do I get trade account help?

Use the account application form or contact the showroom team with your business details and the support you need.

Does Nepean Hospitality have a rewards program?

Yes. Rewards are connected to customer accounts, so visitors can create an account or log in to see points and activity when rewards apply. The Rewards page explains the public pathway.

Still unsure?

Send the team the details.

For quotes, product availability, showroom questions, and trade account support, the contact page is the fastest next step.

Open Contact Page

Google Reviews

Customer feedback

Google rating

4.1

Based on 35 Google reviews.

Google reviews

Brendan V

9 months ago

Amazing customer service! Been a customer for 3 years now and it's always the same -- helpful, friendly and personalised. Thanks

View on Google

Luke R

a year ago

Great selection, great prices and service was perfect. The welcoming and service you get when you walk into the business from both reception and storeroom with such a smile from both people i was served by was refreshing and delightful. Ordered a SS Pizza Peel late Thursday night for pickup and received a phone call mid morning next day to inform me that my order was ready for pickup. Such service is so simple but hard to find and I don't expect it with businesses these day but this place does it right.

Almeida

Best hospitality supplier in Sydney, they have the best Prices in the Market. Working with Nepean Hospitality over 6 years now and they’re always there to help out Business with all it’s needs.

Sana Karanouh

3 years ago

Seen first hand how this business lies. Seeing as though my sister can't reply to your unprofessional reply. It was your receptionist who was the rude one and also blatantly lied to cover her tracks in public. She specifically told us that you were closing early that day and we wouldn't be able to pick up our order. After we posted the bad review for the customer service, they then decided to ring and try to rectify the problem, only because they had been caught out. Poor service and these people are liars.

Maryam Karanouh

Dissapointed because I like the staff here every time I come in they’re friendly and helpful. I had my coffee machine installed today so I was in desperate need of mugs. Neapean hospitality closes at 4:45. I rang them prior and was on the phone telling them my order and they were happy to help. I told them my husband is five minutes away and it was fine because it was only 4:30. Just as my husband was 2 minutes away, the lady told me “unfortunately we’ve closed our doors early”. I asked if they could just wait because he was literally on the street and they said no and if I could pick up Monday instead. I don’t mind if businesses close early at all. The problem I had was everything was going fine and out of nowhere they closed early knowing my husband was only 2 minutes away to pick up the mugs. I’ve spent a great amount of money here for my business and I won’t anymore. This just left too bad of a taste in my mouth.

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